Emotional Intelligence (EQ)

Most professionals never received formal training in emotional intelligence—yet it’s expected as a given in today’s workplace. We’re taught strategy, data analysis, and decision-making, but rarely how to name our emotions, regulate them, or understand their impact on others. And yet, EQ—the ability to manage emotions with intention—is often a greater predictor of leadership success than IQ.

Emotional intelligence is not an inherent trait, it’s a learned skill. The term “intelligence” can be misleading—it implies we’re supposed to already know how emotions work, when in reality, most of us are figuring it out on the fly. Emotional learning is a process, and like any skill, it requires practice, patience, and reflection.

If you’re in a leadership role, your ability to recognize, regulate, and respond to emotions—your own and others’—directly affects team dynamics, communication, and outcomes. Without this awareness, people can easily become reactive, defensive, or disconnected—leading to missed opportunities, misalignment, or burnout.

The benefits of increasing your EQ are tangible:

  • Greater composure under stress

  • Better collaboration and fewer interpersonal roadblocks

  • Increased influence, motivation, and trust

  • Sharper awareness of team dynamics and performance triggers

  • A clearer sense of self-confidence and professional fulfillment

One foundational model is simple but powerful:
Thoughts → Emotions → Actions
If you want to change your behavior, change the thought behind it.

For example:
Thought: “I failed in my last role—what if I fail again?”
Emotion: Hesitation
Action: You hold back, keep things surface-level, and play it safe.

New Thought: “That role taught me more than any success ever could.”
Emotion: Openness
Action: You lean in, build relationships, and step into growth.

When you manage your energy and emotions with intention, you become more grounded, present, and impactful. True leadership is emotional mastery in action—and the great news is, it’s learnable.